Refund & Cancellation Policy

1. How Completion is Measured

Project completion percentage is determined by the number of scope items delivered and documented in the client portal — not by time elapsed or payment received. Each deliverable (page, feature, AI system, recipe, cookbook, etc.) counts toward the total scope. The client portal provides a real-time view of delivered vs. pending items.

2. How to Request a Refund

To request a refund or cancellation:

1. Email cfappdevelopment@gmail.com with your Order ID and reason for cancellation.
2. We will review your request within 3 business days.
3. If eligible, the refund will be processed to your original payment method within 5–10 business days.

3. Scope Changes and Cancellations

If you request a scope change that reduces the total deliverables, the refund for removed items will be calculated at the per-item rate defined in your original scope document. Scope reductions are not guaranteed and are subject to project manager review.

4. Delivered Assets

Delivered assets — live websites, completed app features, configured AI systems, recipe pages, cookbook PDFs — are considered delivered upon customer access or approval. Refunds do not apply to assets already delivered and accepted.

5. Custom Quotes

Custom quote projects follow the same refund schedule based on the percentage of scope items completed at the time of cancellation request. The scope document signed at project start is the reference for completion measurement.

6. Add-Ons

Add-on services (additional pages, revision rounds, priority support, etc.) follow the same refund schedule as the primary package. If an add-on has been fully delivered, no refund applies to that add-on.

7. Disputes

If you believe a deliverable was not completed as scoped, contact us at cfappdevelopment@gmail.com before initiating a chargeback. We will review the client portal record and work to resolve the issue. Chargebacks initiated without prior contact may result in account suspension.

8. Contact

For refund or cancellation requests, contact CF App Development at cfappdevelopment@gmail.com. Include your Order ID and a description of your request.